Hanoi La Selva Central Hotel & Spa

The location is very convenient; the room is clean and well-equipped, also bed is of moderate firmness. What impressed me the most was the attentiveness and considerateness of the waitress. Due to overslept, we were rushed to meet up for the tour immediately. While waiting for the tour guide, an attentive waitress overheard the conversation and immediately prepared a whole set delicious sandwiches for us to take away. It was really a surprise. So considerate!

La Selva is an historic facility but it has been updated and maintained well. The breakfast was fresh and delicious plus it was cheerfully served. Actually the entire staff was exceptional. They went out of their way to make guests welcome and they were excellent suggestions on what to see and how to get there. As I told the manager as I left, his staff is his secret weapon. Their helpfulness and positive attitude make me smile as I write this. Bravo to the reception crew. One other thing. I stayed here 9 nights. The cleaning staff washed the floor each day when they cleaned the room. I have not seen that in other hotels. I loved getting into bed - without having to brush off my feet due to crumblies on the floor. This attention to detail was great.

Best hotel service I've got so far, and I've tried everything from super low end to extra luxury. We booked the room very last minute just so we could have a bit of private couple time away from family, and it was the best decision we made while in Vietnam. All the staff were polite, helpful, and spoke perfect English. The hotel was small, but the room was at a decent size, cleaned, and had great water pressure. The location is probably the best in Hanoi old town, close to all kind of street foods and street activities, almost opposite to Hoan Kiem lake, which is the center of the Hanoi night life, water puppet show is in walking distance, Ta Hien beer street is just 300 meters away. The famous Hanoi chicken noodles soup is literally on the same street just 50 meters away. It was literally the reason I wanted to stay at this exact location, and it was spot on😉 Cong Cafe and Highland coffee, which are right at the street corner, are great spots to enjoy some signature Vietnamese coffee while having a bit of summer evening breeze from the lake. Breakfast was served a la carte, which was perfect for my husband, who was craving some simple omelets with croissants. Bonus point for having delicious breakfast coffee as well. My husband birthday happened to be on the same day as we were staying there, and despite us not talking about it, we got a superb birthday cake as a present from the hotel. It was a delicious surprise. Overall, 11/10 for the service. I would definitely stay here again next time.

As soon as I got to the hotel every member os staff I met was so friendly and welcoming. Cabrina was main one looking after me and she was very kind and caring. She gave me lots of recommendations for things to do and was willing to help with any queries I may have had. Every other member of staff (including the hotel manager!) stopped to talk to me and ask how I was, if I enjoyed the room and how I slept. Wish I had a reason to go back to Hanoi so I could stay again!

There was so much to like - the charming hotel - sweet lobby, lovely staff, warm welcome; our spacious room (there are smaller rooms as well) had a round table and two chairs - perfect for my laptop, the bed was on a platform so very zen like; breakfast on the 6th floor had plenty of choice and attentive staff; location - Hoan Kiem lake was right around the corner, walking street was next door, the old quarter. Like so many buildings in Hanoi, tall and narrow, the space has been well utilized. The value for the room was excellent. Mr. Jackie Lee and staff were outstanding.